What can we help you with today?
How do I insert the tracking code?
Where do I find the tracking code?
Installing using Tag Managers
Troubleshooting: Recording Status is 'Not installed'
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How To Add a New Form Report
Video: Forms - Segmenting and Views
Troubleshooting: Forms with no successful submits
Troubleshooting: No forms found on page
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Is Mouseflow right for me?
Do you have a brochure/presentation available?
How does Mouseflow work?
Does Mouseflow affect the browsing experience?
Can Mouseflow record HTTPS/SSL?
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Billing & Account
How do I change my email or password?
Recording Credits Were Not Refilled
Managing billing details
Managing account settings
How do I update my credit card?
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Disable Keystrokes From Being Recorded
How do I exclude my own IP address?
FAQ: Can I limit the traffic that I record by taking a sample of user data?
The Visual Privacy Tool
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See What Frustrates Users
Optimize Responsive Layout
The Recording List and Playback window
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Identify Cart Abandonment
Setting up a Funnel
Video: Funnel list
Video: Adding & Editing Funnels
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How to add a Feedback Campaign
The Feedback Report
Video: Understanding Feedback Reports
Video: Add and Edit Feedback Campaigns
Do I need Feedback consent in my campaigns?
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Measure Performance of Ad/Email Campaigns
Custom Variables / Tagging
How do I push data into third-party tools?
Start Recordings Based on User Actions
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Adobe Omniture Integration
Adobe Test&Target (TNT) Integration
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Security & Privacy
How can I exclude certain input fields from being recorded?
How will a visitor's privacy be affected?
Exclude or Replace Content on Pages
Can users opt out?
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Heatmaps and Friction
What is Friction?
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