Knowledge base | mouseflow

Troubleshooting: Heatmap Doesn't Look Right

Sometimes your heatmap might not appear correctly. The following is a list of troubleshooting options:

If you experience a different issue than the ones listed above, please let us know by opening a ticket. We're usually able to find workarounds for most problems. It's also extremely helpful if you include a link to the heatmap you're having issues with and a detailed description of the problem you're experiencing.