Knowledge base | mouseflow

Mouseflow and Google Maps

If you use Google Maps on your website, you may see this error message when watching recordings or viewing heatmaps:

"The Google Maps API key used on this website was registered for a different website."

This is because Mouseflow displays your website from a different domain than your original web server. Google's API prevents maps from being displayed on domains other than your own. We suggest disabling Google Maps in playback and the heatmaps. This can be done using our exclusion code.

Even if you're able to playback pages with Google Maps, Mouseflow cannot properly capture any interaction with the map because it's a flash element. You can read more about flash elements here.