Knowledge base | mouseflow

Multiple Account Users

With Mouseflow, it's possible to create and manage multiple user accounts. Each sub-user can be given 1 of 4 different types of access to one or more of your websites:

Please note that this feature is only available for the Growth plan and higher. It works like this:

Adding Users

  1. Click on the email in the top right corner of the page.
  2. Click "Users".
  3. Click the icon next to the Search icon on the right hand side. You will see the following screen:

  1. Enter the new user's email address and if desired choose a temporary password for them.
  2. Set the new users permissions for the websites:

As you can see there are 4 different types of user permission:

A. Read access: Gives the user Read-only access to all the websites on your Mouseflow account.

B. Read and write access: Allows the user to read and make changes to your Mouseflow account.

C. Administrator: Gives the user the same access as "Read and write" with the additional permission to add and remove websites and users to/from the account.

D. Custom: Gives the user full or read-only access to specific websites that you specify in the drop down menu below. With this feature you can give your clients access to Mouseflow data without giving access to other websites or your account information.


  1. Click "Save". An email with the temporary password you set will be sent to the user's email.

Editing Users

  1. Hover over the user you would like to edit.
  2. Click the "Edit" button on the right.
  3. Change the email, access level, or activate/deactivate the user.
  4. Click "Save".

Removing Users

  1. Hover over the user you would like to edit.
  2. Click the "Delete" button on the right.
  3. The user is immediately removed.