Knowledge base | mouseflow

Recordings Don't Appear Correctly

Sometimes a recording doesn't look right. Here are the most common errors with recordings/playback, along with their suggested solutions:

If you encounter other issues on one of your recordings, please contact us. We're usually able to find workarounds for most problems. Please provide a detailed description of the issue and a link to a recording that illustrates the issue. It also helps to send us steps on how to reproduce the recorded session.