Mouseflow automatically tags each friction event that a user experiences and assigns it to the page and moment in time in which the user experienced the friction event so you can review and analyze their experience.

In the Recordings table of your Mouseflow app each unique recording, under the friction column users who experienced friction events will be shown with a yellow or red unhappy face, depending on the severity of their cumulative friction score.

Clicking the page count button will expand the data about that user's session to show you detail about each page that the user visited.

It will also show you the unique score per page.

It will also show the specific friction events the user experienced on each page.

Tip: You can navigate directly to the recording in time where the friction event occurred to avoid watching the full recording. You can do so by clicking on the specific row/page in the table where the friction event appears.

Did this answer your question?