Overview

Mouseflow automatically tags each friction event that a user experiences and assigns it to the page and moment in time in which the user experienced the friction event so you can review and analyze their experience.

In the Recordings table of your Mouseflow app each unique recording, under the friction column users who experienced friction events will be shown with a yellow or red unhappy smiley, depending on the severity of their cumulative friction score.

Clicking the 'pages' count button will expand the data about that user's session to show you detail about each page that the user visited. This will also show you the unique friction score and the specific events the user experience on each page:

Additionally, you can open the recording and see exactly where on the timeline each friction event occurs as well as a description as you hover over its icon:

Tip: You can navigate directly to the recording in time where the friction event occurred to avoid watching the full recording. You can do so by clicking on the specific row/page in the table where the friction event appears.

Resources

Learn more about leveraging Mouseflow Friction scores in:

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