Mouseflow only uses the most trusted and secure data centers for our platform. Access is restricted to a few select employees and data from SSL-encrypted pages are only transmitted across encrypted SSL connections.

EU/US Datacenters

Your data is isolated in either our European (Amsterdam) or United States (Virginia) data center, based on where you sign up from. We never transmit or store data outside the European Union or the United States, respectively.

Sensitive Data

If you collect sensitive data, you need to (a) disable keystrokes for all input fields and (b) exclude non-input fields that may contain personal data from being recorded using our Visual Privacy Tool, the Settings, or via code. By default, Mouseflow excludes all password and credit card number fields automatically.

IP Addresses

If your local legislation requires it and this setting is not enabled for your account by default, you have the option to anonymize the IP addresses of your visitors. You can read more about that feature here.

More Information

Mouseflow is also fully GDPR and CCPA compliant. You can read more on our dedicated Compliance page.

Did this answer your question?