Sometimes a recording doesn't look right. Here are the most common errors with recordings/playback, along with their suggested solutions:

  • No Images or Styling in Playback

  • The Wrong Page is Being Displayed

  • Content is Missing From Playback

  • Activity in iFrame or Pop-Up is Not Recorded

If you encounter other issues on one of your recordings, please contact us.

We're usually able to find workarounds for most problems. Please provide a detailed description of the issue and a link to a recording that illustrates the issue. It also helps to send us steps on how to reproduce the recorded session.

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