Non-EU accounts (including UK-based residents and companies) will not be charged VAT by Mouseflow for their purchases.
If you are an EU resident without a VAT-registered company, Mouseflow will add VAT to all purchases, according to local regulations.
If you are a VAT-registered company in the EU, you need to provide your VAT registration number that is valid according to the VIES service. Mouseflow will NOT add VAT to your purchases in that case. You can add a VAT registration number to your Mouseflow account here.
If you are a VAT-registered company in Denmark, Mouseflow will still add VAT to all purchases, according to local regulations. As you will be invoiced by Mouseflow ApS which is also a VAT-registered company in Denmark, you can be entitled to a refund of VAT from the Danish Tax Agency.
For any questions or concerns about your invoices and VAT, you are welcome to reach out to our Customer Support team at firstname.lastname@example.org or via chat.