Monthly billing

If you are on a subscription with a monthly billing cycle and need to switch from PayPal to Credit Card payments or vice versa, you can use the link below:

https://app.mouseflow.com/account/billing?resumepayment=1

This process should allow you to update your preferred payment method and immediately start a new billing cycle by making your first payment. Your account will be refilled with credits, and your next refill and payment dates will be scheduled for a month after.

Annual billing

If you are on a subscription with a yearly billing cycle and need to switch from PayPal to Credit Card payments or vice versa, you need to temporarily downgrade your Mouseflow account to the Free Plan. You can do this by following the steps below:

Navigate to your Mouseflow Account Billing section here

Click "Change" on the right-hand side, which will take you to the subscription selector.

Choose the Free Plan.

Under the module titled "Are you sure you want to downgrade" select the option titled "I want to downgrade and lose these features".

Next, click "Confirm Downgrade". You won't lose any data on your account by doing this.

Once the downgrade is complete, you can upgrade again using your preferred payment option.

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