Mouseflow actually integrates both ways with Zopim (now Zendesk Chat). It adds the playback URL to the chat session inside Zopim - and at the same time it adds customer details from Zopim into the Mouseflow session.


If a customer reaches out to you through Zopim to report an issue on your website, this integration will let you use the Playback Link to jump straight to the Mouseflow Recording of the customer's visit to your site and see the issue first hand.

Adding the playback URL to Zopim

1. Log in to your Mouseflow account and go to the Integrations Section

2. Navigate to the Zopim Integration in the list

3. Toggle the radio button to enable the integration.

4. Once the integration is enabled you should start seeing the mouseflow_url appear as a field in Zopim.

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