This app allows you to track users by their HubSpot ID in Mouseflow. This integration makes use of our Custom Variables feature.
With this app active, you can filter all reports and lists in Mouseflow by the hubspot_id variable. The variable will be visible on the recording list and available throughout the Mouseflow App as an option in the Filter Drawer.
1. Log in to your Mouseflow account and go to the Integrations Section
2. Navigate to the Olark Integration in the list
3. Toggle the radio button to enable the integration.
4. Once this code is finalized, allow it to track some fresh sessions and you should now be able to filter the recording list by the
hubspot_id variable. Under Recordings, click the filter (funnel) icon in the blue bar, and then under "Tags / Variables", click the dropdown to find the
hubspot_id key. If it's not there, either you haven't tracked any visitors which have a Hubspot cookie yet or the modified code isn't installed/firing. Once you select the
hubspot_id, enter a value for the ID you want to search for, accordingly.
Note: It's important to note that the hubspot_id in the cookie for this integration is internal to Hubspot (not exposed by them anywhere in their UI). Instead, you need to take this information and query the Hubspot API with the hubspot_id to return information about the contact, if it exists in their system.