Overview

The Privacy Settings allow you to view and edit all Mouseflow settings that pertain to visitor privacy and exclude certain data from being recorded for your chosen website.

The Privacy Settings are located here and have five different options:

What does each setting do?


Block EU Traffic

This setting allows you to block all EU traffic from being recorded on the website. This is the easiest way to ensure that the website is GDPR-compliant. You can read more on the GDPR and what you need to consider on our GDPR page.

This setting is only available to non-EU-based accounts.

Anonymize User IPs

This setting allows you to anonymize the IP address of your recorded visitors. When the setting is enabled, the last tuple of the detected IP address will be removed. You can read more about this setting here.

This setting is enabled by default (i.e. user IPs are anonymized) for all EU-based accounts as well as all visitors of any website who are based in the EU (EEA & UK), California (US), Brazil, and South Africa, and cannot be disabled. As of November 2022, this setting is also enabled by default for all newly created Mouseflow accounts and all their visitors, and cannot be disabled.

Disable Keystrokes

This setting allows you to disable the recording of keystrokes in any and all input fields on your website. You can read more about excluding keystrokes here.

This setting is enabled by default (i.e. keystrokes are masked) for all EU-based accounts as well as all visitors of any website who are based in the EU (EEA & UK), California (US), Brazil, and South Africa, and cannot be disabled. As of November 2022, this setting is also enabled by default for all newly created Mouseflow accounts and all their visitors, and cannot be disabled.

Honor Do-Not-Track

This setting allows you to honor the Do-Not-Track (DNT) signal. When enabled, Mouseflow will listen for the signal and if it is found, honor that and stop the user session in question from being recorded. You can read more about DNT here.

Excluded IP Addresses

This setting allows you to exclude traffic from certain IP Addresses from being recorded. You can read more about excluding IP addresses here.

Video tutorial

Mouseflow Privacy Settings and the Visual Privacy Tool

For more information about the Visual Privacy Tool, please see here.


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