With custom tags, you can easily associate additional information with a session and highlight certain actions performed on your website by visitors.

For more information on custom tags and tagging future Recordings (in a proactive way), see our full how-to guide here. To add custom tags to (or remove from) your existing Recordings retrospectively, you can use one of the following options:

Option 1 - Tag (or Untag) a Pageview

To add a custom tag to a Pageview:

  • Open the Recording you wish to add a custom tag to.

  • While viewing a Recording, click the 'T' key.

  • Type in a name for your custom tag and click 'Save'.

Note: In that case, the tag will be added to the particular pageview of the Recording you are replaying.

To remove a custom tag from a Pageview:

  • Navigate to the Recordings list.

  • Click on the number of pages included in the Recording.

  • Scroll down to the pageview you wish to remove the custom tag from and click on the 'x' symbol to the right of the custom tag.

Note: In that case, the tag will be removed from the particular pageview of the Recording you are replaying.

Option 2 - Tag (or Untag) all Pageviews in a Recording

To add a custom tag to a Recording:

  • Navigate to the Recordings list.

  • Click on the hamburger menu next to the Recording.

  • Click on 'Add tag'.

  • Type in a name for your custom tag and click 'Save'.

Note: In that case, the tag will be added to all pageviews of the particular Recording.

To remove a custom tag from a Recording:

  • Navigate to the Recordings list or open the Recording you wish to remove a custom tag from.

  • Click on the 'x' symbol to the right of the custom tag under the 'Tags/Variables' section.

Note: In that case, the tag will be removed from all pageviews of the particular Recording.

Option 3 - Tag (or Untag) multiple Recordings

To add a custom tag to multiple Recordings:

  • Navigate to the Recordings list and select all the Recordings you wish to add a custom tag to.

  • Click on the 'Tag' button at the top of the page.

  • Type in a name for your custom tag and click 'Save'.

Note: In this case, the tag will be added to all pageviews of all selected Recordings.

To remove a custom tag from multiple Recordings:

  • Navigate to the Recordings list and select all the Recordings you wish to remove a custom tag from.

  • Click on the 'Untag' button at the top of the page.

  • Select the name of the custom tag your wish to remove from the dropdown menu and click 'Save'.

Note: In this case, the tag will be removed from all pageviews of all selected Recordings.

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