Creating, organizing, and viewing recordings

Content is Missing From Recordings

Does it look like CSS or content such as images and fonts are missing from your recordings?

Written by Chris Borsheim
Updated over a week ago

The Recording List and Playback window

Written by Chris Borsheim
Updated over a week ago

Can I live stream user recordings?

Written by Chris Borsheim
Updated over a week ago

How to share recordings and heatmaps

How to share Mouseflow recordings and heatmaps between multiple or external users

Written by Ben Soutendijk
Updated over a week ago

Manually Exclude Countries From Being Recorded

Exclude Countries Based on Browser Language

Written by Claus Tjørndal
Updated over a week ago

How to download a Recording

Download a recording to your computer to present it to your team or save for reference

Written by Chris Borsheim
Updated over a week ago

How to Add Comments to Recordings

By adding comments, you can describe potential challenges and communicate efficiently with your team members

Written by Jess Frandsen
Updated over a week ago

What do the built-in tags in Mouseflow mean?

Understanding Mouseflows built-in tags and how you can leverage those insights to isolate recordings

Written by Chris Borsheim
Updated over a week ago

Session Time and Playback Time Doesn't Match

Written by Ben Soutendijk
Updated over a week ago

How do I delete recordings?

Written by Ben Soutendijk
Updated over a week ago

Start Recordings Based on User Actions

Start the Mouseflow Recording script only when the user performs a specific action

Written by Ben Soutendijk
Updated over a week ago

Track Visitors By Specific Device

Limit Mouseflow to only record traffic from a specific device type or group of devices

Written by Claus Tjørndal
Updated over a week ago

Track Desktop Visitors only

Limit Mouseflow to only record desktop traffic

Written by Claus Tjørndal
Updated over a week ago

Track Mobile Visitors only

Limit Mouseflow to only record Mobile (phone) traffic

Written by Claus Tjørndal
Updated over a week ago

Track Tablet Visitors only

Limit Mouseflow to only record Tablet traffic

Written by Claus Tjørndal
Updated over a week ago

Record Visitors Based on Entry Page

Limit Mouseflow to only record visitors that land on a specific page

Written by Ben Soutendijk
Updated over a week ago

Exclude Visitors From Specific Countries

Exclude traffic from specific countries from being recorded by Mouseflow by utilizing the Browser Language settings

Written by Claus Tjørndal
Updated over a week ago

How do I Record Visitors from a Specific Country?

Limit Mouseflow to only record traffic coming from specific countries by using the Browser Language

Written by Claus Tjørndal
Updated over a week ago

Track Tablet and Mobile Visitors only

Limit Mouseflow to only record Mobile and Tablet traffic

Written by Claus Tjørndal
Updated over a week ago

How do I only track visitors referred by Google AdWords?

Limit Mouseflow to only record traffic coming from your posts or ads on Google AdWords

Written by Claus Tjørndal
Updated over a week ago

How do I only track visits from Bing Ads?

Limit Mouseflow to only record traffic coming from your Bing Ads

Written by Claus Tjørndal
Updated over a week ago

How do I only track visits referred by Facebook

Limit Mouseflow to only record traffic coming from your posts or adds on Facebook

Written by Claus Tjørndal
Updated over a week ago

Recordings Don't Appear Correctly

Written by Chris Borsheim
Updated over a week ago