The Mouseflow Platform

How does Mouseflow work?

Written by Chris Borsheim
Updated over a week ago

Mouseflow supports Shadow DOM

Shadow DOM elements are becoming increasingly popular on the web today - and Mouseflow can of course record them out-of-the-box.

Written by Morten Hornbæk
Updated over a week ago

The Trial ended - what can I do?

How do I continue when the Mouseflow trial has ended...

Written by Jess Frandsen
Updated over a week ago

Mouseflow Email Preferences

Written by Caspar Reece
Updated over a week ago

What is Mouseflow’s referral program and how does it work?

Written by Eddie
Updated over a week ago

Can Mouseflow track dynamic pages with JavaScript and AJAX calls?

Written by Chris Borsheim
Updated over a week ago

Recordings and Data are Missing

Written by Chris Borsheim
Updated over a week ago

Do you have a brochure or presentation available?

Written by Chris Borsheim
Updated over a week ago

How are Recordings counted?

Understand the relationship of Credits and Recordings in mouseflow

Written by Chris Borsheim
Updated over a week ago

What are Sessions?

Understand what Sessions are in Mouseflow

Written by Chris Borsheim
Updated over a week ago

Error: Could not load recording data

Written by Chris Borsheim
Updated over a week ago

Is it possible to white label Mouseflow?

Written by Chris Borsheim
Updated over a week ago

Do you support Flash elements?

Written by Chris Borsheim
Updated over a week ago

What is your cookie policy?

Written by Chris Borsheim
Updated over a week ago

What browsers and operating systems do you support?

Written by Chris Borsheim
Updated over a week ago

What is Do-Not-Track?

Written by Chris Borsheim
Updated over a week ago

Is Mouseflow right for me?

Written by Chris Borsheim
Updated over a week ago

What happens to my website if you have downtime?

Written by Chris Borsheim
Updated over a week ago

Do you offer any SLA or uptime guarantees?

Written by Chris Borsheim
Updated over a week ago

Can I delete all recordings and data?

Written by Chris Borsheim
Updated over a week ago

Does Mouseflow work with members-only pages, shopping carts, and checkout pages?

Written by Chris Borsheim
Updated over a week ago

Can I install Mouseflow on my localhost?

Written by Chris Borsheim
Updated over a week ago

What browsers and operating systems do you support?

Written by Chris Borsheim
Updated over a week ago

What about Security? Is my data safe?

Written by Chris Borsheim
Updated over a week ago

What impact will Mouseflow have on my servers?

Written by Chris Borsheim
Updated over a week ago

Does Mouseflow affect the browsing experience?

Written by Chris Borsheim
Updated over a week ago

How does Mouseflow handle Apple Safari Intelligent Tracking Prevention (ITP)?

Written by Ben Soutendijk
Updated over a week ago

Firefox Enhanced Tracking Protection blocking 3rd party trackers

Written by Ben Soutendijk
Updated over a week ago

Where are my recordings?

Written by Ben Soutendijk
Updated over a week ago

Why Can My Email Be Seen In Recordings?

Written by Ben Soutendijk
Updated over a week ago

Whitelist Mouseflow's Servers

Written by Caspar Reece
Updated over a week ago

How does upgrading and downgrading work?

Written by Chris Borsheim
Updated over a week ago

How do I cancel my account?

Written by Chris Borsheim
Updated over a week ago

Update Payment Details

Written by Chris Borsheim
Updated over a week ago

Switch PayPal account in Mouseflow

Written by Chris Borsheim
Updated over a week ago

Failed payment

Written by Chris Borsheim
Updated over a week ago

How does Mouseflow handle VAT?

Written by Chris Borsheim
Updated over a week ago

Recording Credits Were Not Refilled

Written by Ben Soutendijk
Updated over a week ago

Why did my payment fail?

Written by Ben Soutendijk
Updated over a week ago

Where can I find my invoices?

Written by Chris Borsheim
Updated over a week ago

Switching between PayPal and Credit Card

Written by Chris Borsheim
Updated over a week ago

How do I update my credit card?

Written by Chris Borsheim
Updated over a week ago

How do I update my credit card via PayPal?

Written by Chris Borsheim
Updated over a week ago

Managing billing details

Written by Chris Borsheim
Updated over a week ago